hbes-privacypolicy

Privacy Policy

This document sets out the Privacy Policy of Asianconnect N.V., hereinafter referred to as “Asianconnect”, “us”, “our”, and “we”.

This Privacy Policy (together with our Terms and Conditions) is to let you know what kind of personal data we collect from you, or that you provide to us, and how we use and protect that data. Please take time to familiarize yourself and carefully understand our values and practices with respect to your personal data and how we use it.

About Asianconnect N.V.

Asianconnect N.V. is committed to protect and respect your data privacy.

Your personal data is processed by Us, Asianconnect N.V., a company authorized and regulated by Government of Curacao with License No. 1668/JAZ and registered office at E-Zone Beheer van Engelen N.V., Van Engelenweg 21A, Curaçao, Netherlands Antilles.

We may process and hold information relating to you in accordance with Data Protection Laws. These Data Protection Laws include Data Protection Act 1998, and from May 2018, General Data Protection Regulation (EU) a.k.a GDPR.

 

What information we may collect from you

We may collect and process information about you from these sources:

  • Information you provide to us, including information submitted through our websites via www.asianconnect88.com or www.asianodds88.com hereby referred to as ‘our Website’; and/or our sports betting platform via Asianodds88 hereby referred to as ‘our Platform’, when applicable. This includes information you provided during account registration with us.
  • We may ask you for information when you report a problem to us.
  • We may record and keep a copy of our conversations through phone calls, email, chat or other related form of correspondence when you contact us.
  • We may collect other data that you submit via our social media accounts and other means of communication such as when you participate in surveys, promotions, or provide feedback to us.
  • Details of transactions you perform through our Website or our Platform.
  • Details of your visits and interactions to our Website or Platform including, but not limited to your location data; usage and traffic data; web and system logs; device and communication data; referrer data.

 

What we may do and how we process your personal information

We only process your personal information when and where it is lawful for us to do so and on the basis of one or more of the following:

  • In order for us to provide the services to you and for us to fulfill our contract with you as stipulated in our Terms and Conditions.
  • When and where we are required to do so for legal and regulatory purposes.
  • When and where it is in our legitimate interests to process your personal information provided that these do not prejudice your own rights and intesterests.
  • When and where you consent to it.

 

We will process your personal information for the following purposes:

  • To give you access to our Website and/or our Platform, and any service you request from us.
  • To manage and operate your account in our Website and/or our Platform.
  • To process your transactions with your payment provider.
  • To communicate with you in response to enquiries and concerns you raised with us.
  • To monitor your use of our Website and/or our Platform to enhance our services and provide a more personalised customer experience.
  • To inform you of any changes in our Website and/or our Platform.
  • To keep you updated on our offers, promotions, events.
  • To assist you in diagnosing problems in your account, system problems, and administering our Website and/or our Platform.
  • To carry out customer research, analysis and testing.

 

Cookies and device monitoring

We will collect information about your use of our Website and our Platform, and the device(s) you use to access our services for system administration and anti-fraud monitoring purposes. This information may include, but not limited to, IP address, operating system, browser type, and device type.

We may collect information and potential personal data through the use of cookies stored on your device or computer. Cookies contain information stored by your browser on your computer’s hard drive. Cookies enable us to identify you, monitor your usage of our Website and/or our Platform, and to recognise your visits to our Website and/or our Platform. They also allow us to improve our Website and our Platform, and to give you a more personalised service.

Most browsers automatically accept cookies. You may refuse to accept cookies by activating the appropriate setting on your browser. However, if you select to use this setting, you may be unable to access and use all or certain parts of our Website or Platform. Unless you have set your browser to refuse cookies, our system will issue cookies when you log on to our Website or Platform.

If you choose to disable cookies after you have previously accessed our Website or our Platform, we recommend that you delete any persistent cookies stored on your computer’s or device’s hard drive. You can manage this via your browser settings.

 

Data storage, transfer, and security

We operate our business in multiple jurisdictions hence the data we collect from you may be transferred to, and store at a destination outside your country. The information that we collect from you, or that your provide to us, may be processed by staff operating outside your country who work for us or for one of our suppliers. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. By providing us with your personal information you agree that we may transfer, store and process your information outside your country.

To ensure the security of personal data we maintain appropriate administrative, technical and physical safeguards to protect against accidental or unlawful destruction, loss, corruption, unauthorised disclosure, access and all other unlawful forms of processing of the personal data in our possession.

We capture and process your personal data over Secure Sockets Layer (SSL) technology.

Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data you transmit to our site and you do so at your own risk. Once we have received your information we will use strict procedures and security features to try to prevent unauthorised access.

 

Sharing and disclosure of your information

We may share your information with third-party processors that may process your information on our behalf and to comply with our legal and regulatory duties, obligations and responsibilities. These third-party processors will only process your personal information in accordance with our Privacy Policy and provided that they will adhere to our security requirements.

We may share and disclose your information to third parties:

  • When making enquiries with a credit reference agency, or passing your information to debt collection agency if we need to collect debts from you.
  • If Asianconnect N.V., or substantially all of its assets should be acquired by a third party, all personal data held by us may be one of the assets transferred.
  • If we sell or buy any business assets, in which we may disclose your personal information to prospective seller or buyer of our business or assets.
  • If we are legally required, or permitted, to disclose or share your personal information to comply with any legal obligation, regulatory requirement, or to protect the rights, assets, or safety of Asianconnect N.V., and our clients. This may include exchanging information with other organisations for the purposes for fraud protection and credit risk reduction.

 

Third party links

Our Website or Platform may have links to external third party websites that may be of benefit to you. However, you should be aware that third party websites are operated independently from us and so not covered by our Privacy Policy. We cannot ensure the protection of any information that you provide to any third party website that links to or from our website. We assume no responsibility or liability whatsoever for the practices, actions or policies of such third parties.

 

Your rights

  • a right to access your personal data held by us and receive certain personal data in machine-readable format.
  • a right to object to processing where lawful basis is that it is in our legitimate interests although we may still process your personal data where there are other relevant lawful bases or where we have compelling grounds to continue processing your personal data in our interests which are not overridden by your rights, interests or freedoms;
  • a right to have inaccurate personal data rectified;
  • a right to have certain personal data erased when it is no longer necessary for us to process it, when you have withdrawn your consent, when your personal data has been unlawfully processed, or when it is in accordance with a legal or regulatory obligation to erase your data.
  • a right to request an explanation of the logic involved where we make decisions about you solely through automated means
  • a right to complain to your national data protection regulator;
  • a right to object to direct marketing, which can be done by opting-out of direct marketing either unsubscribing via email or by emailing us with a request to support@asianconnect88.com.  You also have a right to object to any profiling to the extent that it relates to direct marketing only.

 

If you are unsure about your rights or are concerned about how your personal data may be processed you should contact your national data protection regulator.

If you would like to exercise any of your rights then you can do so by emailing us at support@asianconnect88.com.  Please be aware that whilst we will try to accommodate any request you make in respect of your rights they are not absolute rights.  This means that we may have to refuse your request or may only be able to comply with it in part.

Where you make a request in respect of your rights we will require proof of identification.  We may also ask that you clarify your request. If we receive repeated requests or have reason to believe requests are being made unreasonably we reserve the right not to respond.

 

Marketing

We may use your information to contact you in relation to promotions, products, or services that you may be interested in from time to time. We may also carry out profiling based on your personal information and activity on our Website or our Platform in order to send you relevant marketing information.

You may opt-out any time by emailing us at support@asianconnect88.com.

 

Retaining your personal information

We will only keep your information for as long as it is necessary to provide you with products and services, or as required by law. We may be required in certain circumstances to retain your information indefinitely, for example under our procedures to maintain responsible gambling and self-exclusion.

 

Privacy policy updates

Changes to our Privacy Policy, when it is necessary, will be posted here on this page. We may also notify you of the changes via email when it is appropriate.

 

Contact

For any questions, comments, concerns regarding our Privacy Policy, please contact us through support@asianconnect88.com

POLÍTICA DE PRIVACIDAD
Le proporcionamos esta política de privacidad para hacerle saber qué información recopilamos, cómo la usamos y cómo la protegemos. Por favor tómese su tiempo para familiarizarse con buestras prácticas de privacidad y contacte con nosotros si tiene alguna pregunta.

INFORMACIÓN RECOPILADA
Recopilamos información personal cuando usted nos la proporciona a sabiendas, cuando se registra con nosotros, nos da su opinión o solicita información. Esto incluye información personal como su nombre completo, dirección postal, dirección de correo electrónico y número de teléfono así como otra información que no sea pública. Usamos su información personal para administrar su cuenta y brindarle nuestros servicios, enviar comunicaciones e emails, responder a sus preguntas y enviarles mensajes de publicidad y de nuestra actualización de servicios. Estos servicios incluyen la participación en apuestas de carreras o competiciones y acceso a áreas de única subscripción (si hubiera alguna).

COOKIES
Las cookies son pequeñas cantidades de información almacenadas en archivos en el navegador de su ordenador. Las páginas web sólo pueden acceder a las cookies que estén guardadas en su ordenador. Esto hace que navegar en internet sea más fácil, guardando su contraseña y otras preferencias. Identifica la Ip de su ordenador y las áreas de la web que sean más usadas. Puede configurar su ordenador para rechazar cookies, sin embargo algunas funciones y servicios no estarán disponibles si no habilita las cookies en su navegador.

USO DE INFORMACIÓN
Su información personal no será vendida ni alquilada a nadie. Sólo proporcionaremos su información personal a otras compañías o personas cuándo/si:
Nos haya dado consentimiento para compartir la información.
Su información sea compartida para proporcionarle el servicio o información que haya solicitado.
Respondemos a citaciones, ordenes judiciales, o procesos legales.
Identificamos a los infractores de los términos y condiciones del sitio web, otras directrices o reglas para servicios específicos. Para própositos de verificación a menos que se le notifique lo contrario en el momento del cobro, cualquier compañía o entidada la que proporcionamos información , están limitadas a usar esa información sólo en caso necesario.
Los usuarios que crean una cuenta en la página web recibirán un correo elecctrónico de bienvenida, conteniendo información importante de la cuenta y anuncios del servicio como mensajes importantes sobre sistemas provisionales o interrupciones del Sistema y cualquier problema que afecte al mantenimiento del nivel del servicio. Sus datos personales puede que sean transferidos o guardados en equipos informaticos en oficinas que estén localizadas fuera de la Comunidad económica Europea se considera que da su consentimiento.

SEGURIDAD Y PRIVACIDAD
Se han llevado a cabo medidas necesarias para gestionar la privacidad de sus datos personales y la seguridad de la página web. La trasmisión de información por internet no es segura. Haremos todo lo posible para proteger sus datos, pero no podemos garantizarle la seguridad de ningún dato que usted divulgue en internet.
Para su propia seguridad, le aconsejamos que no revele sus datos de su cuenta a nadie. Nunca le será pedida su contraseña. La página web puede contener enlaces a otras páginas que sean propiedad y estén gestionadas por terceros. Las prácticas de información de esas páginas web no están cubiertas en esta política de seguridad. No nos hacemos responsables de las políticas de privacidad de otras páginas web. Le recomendamos encarecidamente que revise la política de privacidad de terceros antes de proporcionar cualquier información. Debería contactar con estas entidades directamente preguntando sobre el uso de la información que recopilan.

ACEPTACIÓN, EXCLUSIÓN Y MODIFICAR INFORMACIÓN
Si elige recibir email a través de la página web , usted opta a recibir vía correo electrónico información y ofertas de cualquier nueva promoción , cuentas productos o materiales de nuestros clientes a quienes gestionamos esta politica. Si en cualquier momento nos indica que no quiere recibir más comunicados por correo o si quiere cambiar o corregir cualquier información que nos haya facilitado anteriormente y que mantengamos, puede mandar dicha dirección a la información del contacto de arriba (uso de información) y haremos los cambios tran pronto como sea possible. Como medida de seguridad, le pediremos que nos proporcione sus datos personales como nombre dirección y/o fecha de nacimiento para poder confirmar su identidad. El acceso a la información personal puede ser limitado o denegado si tal acceso resulta excesivamente oneroso o costoso, o como lo permita la ley.

ACTUALIZACIONES
Se hacen revisiones periodicas a esta política de privacidad y se tendrá en cuenta la fecha de la última actualización. Al seguir utilizando este sitio web, después de que hayamos publicado algún cambio nos está dando su consentimiento para el uso de su información de acuerdo con la nueva política. El consentimiento de cualquier actualización de esta política de privacidad será obtenida en el momento de la recogida.

INTEGRIDAD EN LOS DEPORTES
Asianconnect se compromete a asegurar la integridad del deporte y también en participar en los esfuerzos para identificar y erradicar el amaño de partidos. De esta forma , cada vez que haga una apuesta en la página web, usted reconoce y acepta que Asianconnect considere apropiado que trabajar con los organismos reguladores para identificar cualquier apuestas irregular y apoyar la investigación adecuada. “Apuestas irregulares” queremos decir las que Asianconnect únicamente considere que se desvían de patrones inusuales de apuestas e incluye:
Un número inusual y significativo de apuestas originadas desde la misma zona geográfica a través de cuentas vinculadas.
Un jugador que siga apostando a cualquier precio frente a una reducción en las probabilidades aplicables. En cualquier otro indicador o patrón considerado por Asianconnect como posible amaño de partidos.
Asianconnect utilizará medidas comerciales necesarias para asegurar que cualquier información facilitada a las instituciones reguladoras sea sometida a las disposiciones legales vigentes sobre información, y que toda la información o documentación sea destruida por esas instituciones cuando ya no sea de uso relevante.